Refund policy
Refunds & Returns Policy
**Effective date: August 10, 2026**
This Refunds & Returns Policy applies to purchases made from Mitten Mornings Coffee Company, operated by The Rushtons, LLC (“Mitten Mornings,” “we,” “us,” or “our”).
## Return eligibility at a glance
- **Coffee and other consumable products:** Final sale for preference-based returns because they are food products.
- **Unused non-food merchandise:** Return requests are accepted within 30 days after delivery, subject to the conditions below.
- **Damaged, defective, or incorrect items:** Contact us within seven days after delivery so we can make it right.
- **Order cancellations:** Contact us immediately. Cancellation is not guaranteed after roasting, production, or fulfillment begins.
## Coffee and consumable products
For food-safety and quality reasons, coffee and other consumable products cannot be returned or exchanged because of taste preference, an incorrect grind selected by the customer, or a change of mind.
This final-sale rule does not limit your rights when an order arrives damaged, defective, incorrect, materially different from its description, or affected by an error on our part. Contact us within seven days after delivery and we will review the issue.
## Non-food merchandise
We accept return requests for eligible non-food merchandise within 30 days after delivery. To qualify, the item must be unused, unworn, unwashed, and in its original condition, with original tags and packaging when applicable. Proof of purchase is required.
The following are not eligible for preference-based returns:
- Coffee, food, and other consumable products
- Personalized or custom-made items
- Gift cards
- Items marked final sale
- Used, washed, worn, damaged, or incomplete merchandise
- Items returned without prior authorization
An otherwise excluded item may still qualify for a remedy if it arrived damaged, defective, or incorrect.
## How to request a return
Email mittenmorningscoffee@gmail.com before mailing anything. Include:
- Your name and order number
- The item you want to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
We typically respond within two business days. If the return is approved, we will provide return instructions and the correct return destination. Products may be fulfilled from different locations, so do not send a return to the address on the original package or to our public mailing address unless our written instructions specifically tell you to do so.
Items sent without authorization may be refused or may not be eligible for a refund.
## Return shipping
For preference-based returns, the customer is responsible for return shipping and for using a trackable service. Original shipping charges are nonrefundable.
If we verify that an item was damaged, defective, incorrect, or affected by our error, we will cover reasonable return shipping when a return is required and will refund any applicable original shipping charge for the affected item.
## Inspection and refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method within 10 business days after approval. Your bank or card issuer may require additional time to post the credit.
If more than 15 business days have passed since we approved a refund, contact mittenmorningscoffee@gmail.com.
We may reduce or deny a refund if an item is returned used, damaged after delivery, incomplete, or materially different from the condition in which it was sent, except where prohibited by law.
## Exchanges
We do not offer automatic direct exchanges. The fastest option for an eligible non-food item is to request a return and place a new order after the return is approved. If we sent the wrong item or the item arrived damaged or defective, contact us before placing a replacement order.
## Cancellations and order changes
Contact mittenmorningscoffee@gmail.com as soon as possible. We will make a reasonable effort to change or cancel an unshipped order, but we cannot guarantee changes after coffee enters roasting or packing, merchandise enters production, or the order is transferred to a fulfillment partner.
If we approve a cancellation before fulfillment, we will refund the canceled amount to the original payment method. If the order has shipped, the applicable return rules will apply.
## Gifts
Refunds are issued to the original payment method used for the purchase. If you received an item as a gift, contact us and we will explain the available options without disclosing the purchaser’s private payment information.
## Your legal rights
Nothing in this policy limits any non-waivable right or remedy available under applicable consumer-protection law.
## Contact
Mitten Mornings Coffee Company
Email: mittenmorningscoffee@gmail.com
Phone: 619-723-0057
Typical response time: within two business days