Shipping policy
Shipping Policy
**Effective date: August 10, 2026**
This Shipping Policy applies to purchases made from Mitten Mornings Coffee Company, operated by The Rushtons, LLC (“Mitten Mornings,” “we,” “us,” or “our”).
## Where we ship
Available shipping destinations are shown at checkout. We do not accept orders for destinations that are not offered by our checkout. Some products may not be available in every destination because fulfillment and carrier availability vary.
If international delivery is offered, the recipient is responsible for any customs duties, import taxes, brokerage charges, or other destination fees unless checkout expressly states otherwise. These charges are not included in product prices or standard shipping charges and are not controlled by Mitten Mornings.
## Processing time
Processing time is the time required to roast, prepare, pack, or produce an order before it is handed to the carrier. It does not include carrier transit time.
- **Coffee:** Most coffee orders ship within three to five business days.
- **Made-to-order merchandise:** Most merchandise orders ship within three to seven business days.
- **Mixed orders:** Coffee and merchandise may be prepared by different fulfillment partners and may ship separately.
Business days are Monday through Friday, excluding federal holidays. Processing may take longer during product launches, holidays, severe weather, unusually high order volume, or other circumstances outside our reasonable control. Any materially different timing shown on a product page or during checkout will control for that item.
## Shipping rates and free shipping
- Standard shipping is calculated by the supplier based on the shipping address for eligible orders below $60.
- Eligible orders of $60 or more receive free standard shipping after discounts and before taxes.
The shipping charge and method shown at checkout control. Free-shipping offers may exclude certain destinations, oversized products, expedited services, or other items identified in the offer terms.
## Transit time and delivery estimates
Carrier transit estimates begin when the carrier accepts the package. Delivery dates are estimates, not guarantees, unless we expressly state otherwise in writing. Weekends, holidays, weather, carrier disruptions, customs processing, and remote destinations may affect delivery.
When tracking is available, we will send tracking information to the email address or phone number provided at checkout. A mixed order may generate multiple tracking numbers and arrive on different days.
## Address accuracy and changes
Customers are responsible for providing a complete and accurate shipping address. Contact mittenmorningscoffee@gmail.com immediately if an address needs to be corrected. We will try to help, but we cannot guarantee a change after an order has entered roasting, production, or fulfillment.
If an order is returned because the address was incomplete, incorrect, refused, or otherwise undeliverable, we may deduct the original shipping charge, return-to-sender fees, and reasonable reshipping costs from any refund, to the extent permitted by law. Made-to-order or perishable items may not be refundable when the delivery failure was caused by an address supplied by the customer.
## Delays
If we learn that we cannot ship within the time we promised, we will notify you and provide a revised shipment date or explain that a revised date is not yet available. You may cancel the affected unshipped item for a prompt refund instead of accepting the delay. If we cannot fulfill the order, we will cancel the affected item and issue a refund.
## Lost, delayed, or stolen packages
If tracking has not updated for an unusual period or a package appears lost, contact us at mittenmorningscoffee@gmail.com. We may ask you to confirm the shipping address and cooperate with a carrier inquiry.
If tracking shows “delivered” but you cannot locate the package, please first check the delivery area, household members, neighbors, building staff, and any carrier notice. Then contact the carrier and notify us promptly. We will review the circumstances and available carrier information. A delivery scan does not automatically prevent us from helping, but the available remedy will depend on the facts of the shipment and applicable law.
## Damaged, defective, or incorrect orders
Contact us within seven days after delivery at mittenmorningscoffee@gmail.com. Include your order number and clear photos of the product, packaging, and shipping label. If the claim is verified, we will provide a replacement, refund, or other appropriate resolution at no additional cost to you.
## Contact
Questions about shipping may be sent to:
Mitten Mornings Coffee Company
Email: mittenmorningscoffee@gmail.com
Phone: 619-723-0057
Typical response time: within two business days